Get in Touch With Us

Got a question about something you have read on helpyourshelf.co.uk, spotted an error, or want to ask about how we researched and ranked a particular site? This page explains the best way to reach us and what kind of enquiries we can help with.

How to Get in Touch

Email is the most reliable route to our team. Send your message to [email protected] and a real person will read it — we do not rely on automated replies to close out enquiries. Please include a short summary of what your message is about in the subject line so we can route it to the right person quickly.

We aim to reply within two working days. During busier periods this can take a little longer, but every message does get a response.

What We Can Help With

• Questions about our rankings — If you want to know more about why a site such as Betmica, Kikibet or another listed brand appears where it does, or how the editorial ratings were reached, ask us and we will explain the reasoning.
• Corrections and updates — Welcome offers, wagering terms and site details change often at operators that sit outside GAMSTOP. If you spot something that looks out of date, particularly a bonus figure or a payment method, please flag it so we can check it.
• Content suggestions — If there is a topic you would like us to cover in more depth — for example, how local law applies to gambling that operates outside the UK's self-exclusion scheme, or a specific payment method you want compared — let us know.
• General feedback — Positive or critical, we read it. Reader feedback is part of how we keep the site useful and accurate.
• Support and self-exclusion queries — If you are asking on behalf of yourself or someone else about managing gambling, or about how GAMSTOP and self-exclusion work, mention this clearly in your message and we will point you towards the right information.

What We Cannot Do

We are an independent information and comparison resource, not a casino operator, a payment processor or a regulator. That means we cannot process deposits or withdrawals, access anyone's account at a listed brand, or overturn a self-exclusion. For account-specific issues — a delayed withdrawal, a locked account, or a bonus dispute — you will need to contact the casino's own support team directly, as they hold the account details and transaction records we do not have access to.

Similarly, we cannot offer legal or financial advice. If you have a question about how gambling law applies to your personal situation, a qualified adviser is better placed to answer than we are.

Before You Write In

A few checks can save time on both sides:

1. If your question is about a specific offer, note down the brand name and, where possible, the date you saw the offer — terms at operators outside GAMSTOP can change quickly.
2. If you are reporting an error on the site, tell us which page it appeared on so we can locate it fast.
3. If you are asking about our ranking method, have a look at the list of currently reviewed casinos not on Gamstop first — some questions about how offers and ratings are presented are already answered there.

A Commitment to Accuracy

We keep our listings and comparisons under regular review, but reader input genuinely shapes how quickly we catch and fix mistakes. If something you found on helpyourshelf.co.uk affected a decision you made — whether that was helpful or not — we want to hear about it. This site is intended for readers aged 18 and over, and nothing here should be read as encouragement to gamble beyond what you are comfortable with.

Thank you for taking the time to reach out. We look forward to your message.